Refund & Cancellation Policy
This policy applies to purchases made from Thomas Family Ventures LLC ("we," "us") and the products and services we operate, including MerchHoster. All refunds, returns, and exchanges are evaluated case by case and issued at our discretion, except where a refund is required by applicable law. If your situation isn't covered here, email support@thomasfv.com.
How to request a refund
Email support@thomasfv.com. Include your order number (or the email address used at checkout) and a brief description of the issue, and we'll review your request.
If a refund is approved, it is issued to your original payment method; timing depends on your bank.
Physical goods and custom merchandise
- Damaged, defective, misprinted, or lost in transit: contact us with your order details — photos of the issue help. Depending on the situation, we may offer a replacement or a refund.
- Custom and made-to-order items: because these are produced specifically for your order, we generally cannot accept returns for reasons like a change of mind or ordering the wrong size.
Subscriptions and cancellations
- You may cancel a subscription at any time from your account settings or by emailing us.
- Cancellation stops future renewals; access generally continues through the period already paid for.
- Payments already made for a current or past billing period are not automatically refunded on cancellation. If you believe a charge was made in error, contact us and we'll review it.
Mobile app purchases
Purchases made through the Apple App Store are billed by Apple and are subject to Apple's refund process. We're happy to help you navigate a refund request at reportaproblem.apple.com.
Billing disputes
If you don't recognize a charge from us — charges may appear under a product's brand name or "Thomas Family Ventures LLC" — please contact us before filing a dispute with your bank. We can usually identify the charge and help resolve any billing error more quickly than the dispute process.
Contact
Thomas Family Ventures LLC · Kenmore, Washington, USA
support@thomasfv.com